The Toy Paw — Shipping Policy

Last updated: September 29, 2026

At The Toy Paw, we want to make sure your order arrives safely and as quickly as possible. Please review the information below before placing your order.

📦 Processing Time

Orders are typically processed within 2–4 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

🚚 Shipping Time

Our estimated shipping time is 8–12 business days after your order has been processed.

This means the estimated total delivery timeframe is approximately 10–16 business days from the date your order is placed.

Please note that shipping times are estimates and may vary due to factors outside of our control, including carrier delays, customs processing, weather, holidays, or other unforeseen circumstances.

💰 Shipping Cost

A flat shipping fee of US$14.99 applies to orders.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

🔎 Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

🌎 Shipping Destinations

The Toy Paw ships worldwide, excluding countries within the European Union (EU).

We are currently unable to ship orders to EU member states.

Customers are responsible for ensuring their shipping address is eligible for delivery before placing an order.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.

📍 Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you entered an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

📦 Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in investigating the shipment.

The Toy Paw is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances outside our control.

🎄 Holiday Shipping

During the Christmas season, shipping carriers may experience increased volumes and delays. We recommend placing your order early to allow sufficient time for processing and delivery.

The Toy Paw cannot guarantee delivery by a specific date unless explicitly stated at checkout.

📧 Contact Us

If you have any questions about your order or shipping, please contact us at:

thetoypaw@gmail.com